Frequently asked questions
How large is the site?
2 hectares
How many kilometers is the route?
1.2 km and 400 metres if you do the canopy.
How long are the walkways?
400 meters of canopy
Opening hours
See ourtimetables page
Is there a group rate?
Yes, for groups of 10 or more. Please contact us by phone or email at contact@zoodeguadeloupe.com for a personalized quote.
Do I need to print them out or is the digital version sufficient?
The online version suffices, as long as you can read the barcode. There's no need to print the #protectourforests ticket.
How long are tickets valid?
The ticket is valid for 1 day, you have 3 months to use your pass and the annual pass is valid for 1 year from the date of purchase.
What are the advantages of subscription?
Free annual access to all zoo events, or with a special subscriber rate, quick check-in at the reception desk and early invitations to all zoo events.
Is it possible to pay by: dollars, vacation vouchers, credit card, American Express card?
Yes, it is possible to pay by : CB, cash, vacation vouchers, dollars, cheques.
Is the park accessible to people with reduced mobility?
The course is accessible to people with reduced mobility, but if you have any particular difficulty, please do not hesitate to contact our team. Please note that for non-motorized wheelchairs, the presence of a companion is required to ensure a safe and enjoyable experience.
Is the park accessible with a stroller?
The entire route is accessible to baby carriages.
Are there guided tours?
We give priority to meetings with our carers, which take place at set times every day. But follow us on social networks to keep up to date with the events we organize.
Is picnicking allowed?
Picnics are not permitted for safety reasons.
What's the best time of day to take the tour?
Every hour has its own charm: whether it's the morning mist or the orange light at the end of the day. However, if you want to visit the zoo when it's least crowded, we recommend early afternoon.
Is the tour feasible in rainy weather?
Yes, it does rain, as we're in the neo-tropical zone. The tour is still feasible and practicable. The route is dotted with carbets, giving the area a very special atmosphere. And ponchos are available from the store for those who want them ;)
Is smoking allowed in the park?
No, smoking is forbidden for safety reasons and for the well-being of our animals.
Are the products sold in the store made in Guadeloupe?
We work hand in hand with local artists and craftsmen, and always have. And to satisfy every budget, we have products from here and abroad.
Is the site accessible to the elderly?
Yes, the entire site is accessible to seniors. If you have any particular difficulty, please call us and our hostesses will be happy to advise you.
Can I bring my pet?
Pets are strictly forbidden for reasons of health and comfort for other visitors.
What is the minimum age for visitors?
Children are welcome, but some activities are reserved for certain age groups. In all cases, minors must be accompanied by an adult.
Is it allowed for professionals to shoot films?
While we're delighted to see photos of our charming visitors, professional photo shoots and films are strictly regulated and must be covered by a contract. Please contact us by email for any such request.
Is there a restaurant?
No, but just across the street from the zoo, there's a restaurant called "le Pik" where you can have lunch. In high season, reservations are recommended :)
Do you have to take a tree trip?
No, this is an optional service. If you wish, you can take the tour without the tree walk.
How long does a tree trip last?
The ride takes approximately 20 to 25 minutes. Once you're on the bridge, there's no turning back.
Is tree climbing accessible to all?
Access to the course is forbidden to children under 8 years of age, children under 1.20 m tall, persons weighing more than 110 kg, pregnant women and persons suffering from heart disease, epilepsy, asthma, severe allergies or any other illnesses that may occur on the course. allergies or any other illnesses that may arise during the race. It is of course also forbidden to do so with babies or small children in your arms or in a baby carrier, with a baby carriage or any other means of locomotion (bicycle, scooter, etc.). If you have any further questions about tree-hugging, please consult the zoo's internal regulations.